Your supervision is required at all times, each adult or guardian is wholly responsible for the welfare of their children at our events.
Ruby Doo staff reserve the right to refuse entry or participation to any individual attending a party/event at any time due to overcrowding or health and safety concerns.
All bookings are non-refundable.
Foul and abusive language or threatening behaviour towards Ruby Doo staff will not be tolerated.
Ruby Doo events are only to be attended by individuals that are fit and well enough to do so. Any medical conditions that may present a risk to others must be brought to the attention of a member of staff as soon as is reasonably possible. This may result in individuals being asked to leave events or events being cancelled.
Ruby Doo is not responsible for any illnesses that may occur as a result of human interaction at events.
The responsibility lies with the individual to seek treatment for any present medical condition and refrain from attending if advised.
We do not store or process any of your sensitive payment or card data, this is handled by our secure payment gateway Stripe and/or Apple Pay. We store your email address, name and event information to provide our services to you. We will never sell your information to any 3rd party. We encrypt your data where necessary. As part of our service, we may send you event notifications and/or newsletters in future.
Please contact us if you have any concerns before proceeding with this booking.
The number of children booked must match the number present on arrival or additional charges may apply.
The magic snow experience is not suitable for those with sensitive skin, any allergy or asthmatic condition.
Magic reindeer food contains oats and fine dust particles that are not suitable for those with any allergy or asthmatic condition.